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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The following list have answers to some of the common questions that users have around Office 365. You can also try searching our site for information. If you are still having issues with Office 365, then ​please submit a ticket to Service Desk.​ ​​​​

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  • Who can create Classroom Teams, Collaboration Working Teams or SharePoint sites?

    ​​Since December 2018, the creation of Collaboration Work Teams or SharePoint sites has to be requested via Service Desk, because we need to standardize the usage and review whether all the requirements are met. Please submit your request after reading the guidelines in​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Collaboration groups & Teams workspac​e​.​​

    The only exception is when teachers need to create Classroom Teams with their students, which can be created by using the ​VSB Teams Classroom Creation App​.

  • Why don't I see the features discussed by the Microsoft trainers and workshops?

    Microsoft allows organization to customize Office 365 and tools according to their needs and tailor them for their users. 

    Therefore, please keep in mind that when you attend workshops run by Microsoft trainers at your school or in-store, they might demonstrate features and functionalities that are not available at VSB ,as we have unique configurations for the various users in our District.​

  • Why can't I sync OneDrive to my computer?

    A couple of things to consider when syncing OneDrive to your computer are:​

    1. Sync should only be done on your PERSONAL computer and never on a shared computer at work or school.
    2. Sync only using the latest OneDrive​.
    3. You must be signed into OneDrive with your work school account email. For staff, this is the "userID@vsb.bc.ca" and for students, it is "studentnumber@learn.vsb.bc.ca".
    4. There must be an internet connection in order for OneDrive to continuously sync.
    5. Are there error messages in your OneDrive? When you right click on the OneDrive in your application tool bar, are you able to click on "View sync problems"? If the link is greyed out, then you can try exiting OneDrive and run it again to see if the sync is reconnected.

  • How do I log into Office 365?

    ​If you're on a school's website, you will notice there is a blue button "Office 365" on the top of your school website:

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    Alternatively, you can also bookmark the Office 365 Lo​gin on your favorite browser and devices. If you are on a device and don't have access to your bookmarks, the link to remember is http://govsb.ca/o365login​.​​

    As you notice in the top right corner of this site, an link to "Go to Office 365" is also available anywhere you are on this site​.

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    Remember, you must type out your full VSB email in order to login. If you are a staff or teacher, include "@vsb.bc.ca" after your ID and if you are a student, include "@learn.vsb.bc.ca" after your student number. The password is the same one that you have been using to access all other VSB services.​

    If you need more information and instruction, do check out the step-by-step walk through on how to login in Office 365​.​
    ​

    Forgot your password?​

    If you are a student, you must contact your teacher to reset your password. For teachers, please see the guidelines on how to reset password for your students.

    If you are a staff or teacher and haven't enrolled for the Self-Service Password Management System (new starting from September 2017) yet​, then you will need to contact Service Desk. We strongly encourage that staff and teachers to enroll in this new service​. ​

  • Which posts are right for me?

    ​​Our posts are written to suit the district users with all levels of technology savviness​ and provide a hands on experience, we suggest that you open the appropriate tools and follow along.

    The "Level of difficulty" categories are as follow:

    • Basic – very easy to unde​rstand and good to start for new users, involves doing 1 single task with at most 2 different Microsoft tools and requires you no more than 5-10 minutes to read and follow through, the posts focus only on the browser experience on computers and laptops.

    • Intermediate – you are comfortable with Office 365 in the browser, these posts involves doing 2 task (or more) accessing more than 2 Microsoft tools back and forth, they are approximately a 15-20 minutes read and follow through. The posts focus on the browser, but could include the mobile app experience.

    • ​Advanced – for power users (with the proper permission access), who are comfortable with the desktop experience and are already using their mobile apps. You are looking for more collaboration space usage for projects and department collaboration. A minimum of 20-30 minutes is required to set up the space properly and troubleshoot any configuration settings.

    You can learn about Office 365 at your own pace depending on your level of understanding and comfort level!

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  • Are my files safe and private in Office 365?

    VSB uses a version of Office 365 that store files in Canadian servers that are encrypted, which comply with the privacy and security requirements of the District. 

    However, there are a few exceptions with specific tools available in Office 365 that store data outside of Canada, so please take a minute to u​​nderstand the Privacy and Security of Office 365.

  • Who can I contact for help?

    ​If you are not understanding a co​ncept or have questions about a post, you can:

    1. Do a global search​ - see if there are other posts that can help you troubleshoot your questions.  
    2. Post your question to our Discussion Board​ - the place to get quick feedback from other district users and the ServiceDesk team. You must log in in order to participate.
    3. Contact the post author - please be mindful that the post authors, who might be your colleagues at schools, volunteer their spare time to write the content to help other users in the district. It would be appreciated if you take the time to read their posts thoroughly first before reaching out for help.
    4. Submit a ticket to ServiceDesk - if you are still having issues despite the above methods or if there is an urgent matter, our ServiceDesk staff will be able to provide further assistance.

    As a district, we encourage learning from each other to better adopt to the technology available.   

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  • Why can't I see the videos or content in the posts?

    We apologize that videos and some content are NOT viewable in Internet Explorer or Edge at this time, please use any other browsers if there i​s Stream video on the page​.​ ​

    Some of the videos are embedded by the authors from sources such as Microsoft Stream or Office 365 Video, which are only accessible by the district users and after you follow on the "sign in" prompt with your VSB account information. 

    After logging in, you would be able to play​ the corresponding video in the post.​

    Please note that Microsoft Stream often plays in a lower resolution to start and will adjust to a higher resolution based on your bandwidth a few seconds into the video. You might also need to turn up the brightness of your screen if the video seems a little dull.

    Similarly, whenever you see SharePoint Online content, you must also sign in to view the content.

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